That is why we want to give you a good start in your professional life, coupled with a lot of fun and useful content - which is very important when entering professional life (training).
The following content for different modules is practiced:
Great on the phone
- Personal mood maintenance
- The message as the decisive first impression
- Communication behavior and rules of the game in telephone conversations
- Use the personal salutation
- Conversation Techniques - Introduction
- Active listening - introduction
- Avoid irritating words / negative-positive formulations
- Questioning Techniques - Introduction
- Behavior in difficult situations
- Master technical uncertainty confidently
Email netiquette
- Language is expression and style creates an impression
- What does the recipient expect?
- Formulate and design e-mails / The common thread
- The appropriate salutation / greeting and signature
- Structure helps with the formulation
- Excluding the question of guilt in difficult situations
- Professional formulation - acceptable abbreviations
- Keep it short and write actively
Business etiquette of the 21st century
- Say goodbye and say goodbye
- Communication behavior and rules of the game in personal conversation
- Rules of courtesy towards superiors and colleagues
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